A MESSAGE FROM MILAAS

Here is a little guide to walk you through what to expect when working with Milaans. We value transparency and the provided information aims to clarify all aspects of our work together. But if it doesn’t, we are happy to chat more and answer any arising questions.

Milaans operates on an account of Marketplace based partnership for weavers, artisans, emerging brands and designers:

All the content and related images are uploaded and managed / owned by respective Weavers & Artisans as per the Milaans, Market Place Agreement.

Milaans  – Online Security & Privacy

Milaans (“us”, or “we”) are the “data controller” in respect of your personal information. This privacy notice sets out the basis on which any of your personal information we collect from you or third parties, or that you provide to us, will be processed by us.

Please read the following carefully to understand our practices regarding your personal information and how it will be treated.

HOW AND WHEN WE COLLECT PERSONAL INFORMATION ABOUT YOU
We collect and process personal information when you:

visit our website (including when registering on our site, leaving any reviews or comments, or filling in forms on our site, such as when you sign up for newsletters or enter a competition);
purchase any products from our website;
attend events that we organise;
contact our customer service centres or request information from us in any other way;
participate in our customer satisfaction surveys or other market research; and
communicate with us via social networking websites, third party apps or similar technologies.
We may also collect information about you from third party sources, such as from your use of other websites which we operate and from related third parties such as sub-contractors.

2.WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU

We may collect and process the following personal information about you:

Submitted Information

We may collect and process the following personal information about you which you provide to us:

contact details (such as your name, address, email address and telephone number);
demographic information (such as age and/or other information that may identify you as an individual);
password and other authentication information;
responses to any customer satisfaction surveys or market research (unless these are provided anonymously);
financial and credit card information; and
your marketing preferences.
Additional information

We will collect and store you purchase history with us. We will also collect data regarding your attendance at events that we may run from time to time.

If you contact us with a complaint or query, we may keep a record of any phone number used to call our customer service number as well as the correspondence and the period of time it took for us to deal with a query or any request you had. We may also record your levels of satisfaction with the services we have provided.

If we run events from time to time, we may photograph, record or film onsite activities in which case you may be filmed, photographed or recorded as part of any such activities.

When you visit our website and other digital properties, we may also collect information from you automatically, for example using cookies and other similar technologies. A cookie is a small file of letters and numbers that we may set on your device to determine, among other things:

information about your device, operating system and IP address;
your login information;
browser type and version;
information about your visit, including URL, Luckyorange (i.e. your journey to, through and from our site), length of visits to certain pages, and page interaction information.
You can find more information about the individual cookies we use and the purposes for which we use them here.

PURPOSES FOR PROCESSING YOUR PERSONAL INFORMATION
We may process your personal information for the following purposes:

to provide you with the information, products and services you have requested and send you marketing and advertising materials;
to authenticate your access to our website and other digital properties;
for system administration purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to distinguish you from other users (for example to remember your log-in details);
to monitor your use of our website and other digital properties to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;
to provide customer support and ensure we provide a good level of customer service;
to tailor any marketing or advertising so that it is more relevant to you;
to notify you of any changes to our services;
to conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your personal