Terms and Conditions

Terms & Conditions of Sale
These are the Terms and Conditions which will apply to your purchase of Clothing, Sarees, Fabrics accessories and other goods (“Goods”) from the websites www.milaans.com (the “Website”). The Website and the Goods are provided by Bengalooms & Handloom House, a company registered in Republic of India with a registered office at Bira, Narayanpur, North 24 Prganas, PIN 74324 (“D Milaans”, “we”, “us”, “our”). When we refer to “you” and “your” we mean the user of the Website and purchaser of the Goods.

You can contact us by emailing support@milaans.com.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

Part 1 – Information about our Website and Goods

This Part 1 sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers may apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

the colours which are shown for the Goods on the Website will depend on many factors – including your display settings; all sizes and measurements of the Goods are approximate;

all Goods are subject to availability – we may not be able to supply your order;

any delivery estimates given on the Website or by email are estimates only;

the Goods and promotions which are offered on the Website only; and

we may need to change the Goods to reflect changes in relevant laws and regulation requirements.

Part 2 – Buying and Reserving Goods and Delivery

This Part 2 sets out some terms which apply to your purchase or reservation of Goods from us through the Website.

Part 2a – Purchase

You make an offer to purchase a product from us (your “Order”) by completing the staged process on the Website as set out below:

Adding product to your shopping basket.

Checkout step 1 – Login details.

Checkout step 2 – address details.

Checkout step 3 – payment details and confirmation of Order.

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment both of the price of the Goods and any applicable delivery charges before we can accept any offers. Where you select payment by credit or debit card we will process the payment after you submit your order. Your credit or debit card will be debited after the Order has been accepted by us.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you or to your nominated store as selected by you and send you an Order dispatch email which includes details of the product.

We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.

You must select your delivery country in the drop down box at the top right-hand side of the page during navigation of the site or during the checkout process. Prices will then automatically be shown in your local currency.

All prices are, unless otherwise stated, inclusive of GST and other applicable taxes.

All prices and charges on the Website are in India Rupees (₹)

Delivery charges may apply and these will be displayed in the order process. The actual price charged to International customers will be subject to the exchange rate applied by your credit or debit card company.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Part 2b – Delivery

We currently offer the delivery options detailed here.

We endeavor to ensure that the Goods that you order are provided by the agreed delivery date and where applicable time, however delays are occasionally inevitable due to unforeseen circumstances. Neither Milaans nor our nominated carrier shall be under any liability for any delay or failure to deliver the Goods within the estimated time frame.

Delivery of all Goods inside of the Indian Territory will be seven (7)- fifteen (15) days, except where this is not possible due to external factors such as adverse weather, for example.

Delivery costs are as follows:

All India “Free Delivery” except "Same Day Delivery"

Risk of loss and damage of the Goods passes to you on the date and time of delivery of the Goods.

Part 3 – Returning Goods

This Part 3 sets out the terms which govern your right to return/exchange.

For Detailed understanding and information on Return & Exchanges please check refund policy.

We reserve the right to refuse returns of Goods for exchange where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

The Goods must be returned to us intact, undamaged as soon as reasonably possible so that we can process further for Exchange.

All refunds under this Part 3 will be made within fourteen (14) days as per the case mentioned under Return & Exchange section.

Part 4 – General terms relating to our relationship with you

This Part 4 sets out some general terms that govern our relationship with you and purchases by you. We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

We warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence; or

(b) For fraud or fraudulent misrepresentation; or

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.

We reserve the rights to take any customer account out of use, or terminate any membership to our VIP programme ‘Milaans Prime’ at any time if it is believed that the website, the products and services available through it, and/or such membership to Milaans are being misused.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by Indian Law (Mumbai Judiciary) unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.

You and we agree to submit to the exclusive jurisdiction of the Mumbai (India) for the determination of disputes for customers.

The rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.

D Milaans is a trade mark belonging to us and no license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourable similar without our written permission.

Terms & Conditions for Assured “Cash Back” offer:

1. This offer is only valid on Credit Card & Debit Card transactions and not valid on “Cash on Delivery” transactions
2. Get assured Cashback upto Rs.200 on your Transactions above 2000.
3. All the offers are valid for a limited period.
4. The offer is exclusive to you and intended for your use only
5. Cashback will be credited every Thursday to your respective Card / Bank, Incase if we require more details Milaans representative will call you.
6. As per our “Return Policy” only one time exchange is available.
7. In the event of “Order Cancelation & Refund” Milaans will deduct the “Cash Back” amount and credit back the remaining amount to the customer.
8. Miaans reserves the right to remove this offer without prior communication.
9. Minimum transaction amount applicable for this offer is ₹ 2000
10. This offer cannot be clubbed with any other existing offers on Milaans.
11. Offer valid only for Milaans selected customers only.
12. No cash refund, in part or full, against this coupon code will be provided.

The celebrities named or featured on the Website have not endorsed recommended or approved any of the products offered on the Website.

All communications from you to us must be made in English or in Bengali.